Terms & Conditions for Training & Assessments

DEFINITIONS

These are the terms and conditions governing the provision of training services by David Wiles T/A Preservation Tree or its subcontractors with the exclusion of any other oral or written statement or agreement whatever its legal character

‘Client or Customer’ means a company or individual that completes a course booking form or enters into a contractual arrangement.

‘Delegate’ means the party or parties named as attendees on the course booking form.

‘Invoice’ means an invoice for the charges delivered by David Wiles T/A Preservation Tree to the customer.

GENERAL

These Terms and Conditions shall apply to all training carried out in the provision of services by David Wiles T/A Preservation Tree to the Customer in accordance with any order confirmation authorised by the Customer. No additions to, or modifications of, these Terms and Conditions shall have effect unless expressly agreed in writing by both parties and expressed to be amendments to these Terms and Conditions.

David Wiles T/A Preservation Tree employees or agents are not authorised to make any representations whatsoever concerning the provision of services unless confirmed by David Wiles T/A Preservation Tree in writing. The Customer acknowledges that it does not rely on, and waives any breach of, any such representations that are not so confirmed.

ACCEPTANCE OF ORDER

i. Bookings can be accepted at any time up to the course start date, subject to availability.
ii. An official confirmation must be received from the Customer in order to reserve a place. Prior to your confirmation, your place is only held provisionally.
iii. Confirmed bookings can be made by letter or email (provisional bookings can be made by telephone or email). Bookings will only be confirmed on receipt of written authorisation plus deposit or if booked within 10 days of the start date full payment.

CANCELLATIONS

If you notify us that you wish to cancel booked delegate places less than 30 days prior to the commencement of the safety training course, you will incur cancellation fees as follows:

Period / Fee

Less than 10 days / 100% fee

20 to 10 days / 50% fee

30 to 21 days / 25% fee

5. CANCELLATIONS BLOCK/GROUP COURSES

Cancellations on block or group courses are non refundable.

6. PAYMENT METHODS

Preferred payment method is via BACS. Payments,  via PayPal or Debit/Credit card are subject to vendor fees of approx 5%.

7. PAYMENT METHODS BLOCK COURSES

Preferred payment method is BACS. Payments,  via PayPal or Debit/Credit card are subject to vendor fees of approx 5%.

8. COMPLAINTS

If you have a complaint about any services provided by David Wiles T/A Preservation Tree, please contact us via the website or telephone 07792145996. One of our staff will contact you within 10 working days (excepting periods of closure, normally public holidays).

Our staff will investigate your complaint and aim to provide a satisfactory way forward within a further 10 working days, subject to the limits outlined in these terms and conditions.

__________________

__________________

Privacy Policy

Effective Date: 01/04/2023

This privacy policy ("Policy") explains how Preservation Tree ("we," "us," or "our") collects, uses, and discloses personal data from users ("you" or "users") of our website preservationtree.co.uk ("Website") in compliance with UK and EU data protection laws.

Information We Collect

We collect personal data that you voluntarily provide to us when you use our Website or interact with us, including:

  • Your name

  • Your email address

  • Your mailing address

  • Your telephone number

  • Your IP address

  • Your device type and browser information

  • Your browsing history on our Website

We may also collect personal data about you from third-party sources, including social media platforms, publicly available databases, and our business partners.

Use of Information

We use your personal data for the following purposes:

  • To provide you with our services, products, or information that you have requested

  • To personalize your experience on our Website and improve our services

  • To communicate with you, respond to your inquiries, and address your concerns

  • To comply with legal obligations, including anti-fraud and anti-money laundering laws

  • To send you marketing and promotional materials, subject to your consent

Sharing of Information

We may share your personal data with the following third-party recipients:

  • Service providers who perform functions on our behalf, such as website hosting, data analysis, and customer support

  • Business partners who offer products or services that may be of interest to you, subject to your consent

  • Law enforcement or other government agencies when required by law or to protect our legal rights

  • Other third parties with your consent

International Transfers

We may transfer your personal data to recipients in countries outside the European Economic Area (EEA) that have not been deemed to provide an adequate level of data protection by the European Commission. In such cases, we will take appropriate safeguards to protect your personal data in accordance with EU data protection laws.

Cookies

We use cookies and similar technologies to collect information about your browsing activities on our Website. You can control cookies through your browser settings, but disabling cookies may limit your access to certain features on our Website.

Your Rights

You have the following rights with respect to your personal data:

  • The right to access, correct, or delete your personal data

  • The right to restrict or object to our processing of your personal data

  • The right to receive a copy of your personal data in a structured, machine-readable format

  • The right to withdraw your consent at any time, if we rely on your consent to process your personal data

  • The right to lodge a complaint with a data protection authority

Please contact us at talktrees@preservationtree.co.uk if you wish to exercise any of these rights.

Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law or necessary to resolve disputes.

Updates to this Policy

We may update this Policy from time to time to reflect changes in our data practices or applicable laws. We will notify you of any material changes to this Policy by posting a notice on our Website or by other means as required by law.

Contact Us

If you have any questions or concerns about this Policy or our data practices, please contact us at talktrees@preservationtree.co.uk.